Refund policy

 

City Made Exchange Policy

At City Made, we create unique, fan-inspired apparel made with passion and precision. Because each piece is made by order, we currently offer size exchanges only.

 

Exchanges

We gladly accept exchanges for a different size of the same item within 3 days of delivery.

To qualify:

• Item must be unworn, unwashed, and in original condition.

• Exchanges are processed after we receive the returned item.

• Buyer is responsible for return shipping costs; we’ll cover the cost to send the new size.

To start an exchange, email citymadecontact@gmail.com with your order number and size request.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong size due to our mistake, contact us within 3 days of delivery.

We’ll send a replacement right away once the issue is verified.

Important Notes

• No refunds are issued — only size exchanges or replacements for damaged/wrong items.

• Final Sale items are non-exchangeable.

• We’re not responsible for lost or stolen packages marked as delivered—please contact the carrier directly.